C-Hotels Excelsior

COVID-19

We would like to inform you that C-Hotels will take the necessary measures so that you, in the near future, can stay covid-safe with us. The health of our hotel guests and staff is our top priority at all times. We hope to welcome you soon.

Is the hotel open?

In accordance with the measures of the government, hotels are allowed to remain open. However, we have decided that as long as domestic travel is not allowed, our hotels will remain closed.
We are open from the 8th of June.

1.5 metres distancing

A concept that nobody had heard of before, but is now part of our society. C-Hotels believes that the health and safety of our guests and employees deserve the highest priority. We do everything we can to prevent the risks of infection and spreading the coronavirus. The hotel have been fully adjusted to the precautions to ensure we can receive you as safely as possible.

Which measures have we taken?

  • We follow the guidelines and recommendations of the government.
  • Signs regarding the guidelines to prevent COVID-19 infections.
  • Disinfecting hand gels can be found at every entrance, reception and lift.
  • All exposed surfaces such as door knobs, lift buttons, tables, etc. are disinfected using antibacterial solutions very regularly.
  • Disinfecting hand gel can be found in every room and is completely disinfected after check-out.
  • All receptions have a Plexiglas screen (clear protective barrier).
  • Employees who have symptoms of COVID-19 must stay at home.
  • Online checking in and out prevent long queues at reception.
  • Payments take place using a credit card or Bancontact (debit card).
  • Employees who come into contact with our guests wear gloves and face masks from a hygienic perspective.

Can I cancel my reservation?

All reservations made after 01/04/2020 can be cancelled as follows:

  • All reservations can be cancelled up to 48 hours before arrival.

If you have made a reservation before 01/04/2020, there is a distinction in the cancellation terms and conditions:
  • direct flexible reservation: You can cancel free of charge up to 48 hours before your arrival.
  • flexible reservation through an OTA (booking.com, expedia, etc.): You can cancel free of charge up to 48u before your arrival.
  • non-refundable reservation: You can cancel your reservation up to one day before arrival and, in return, you will be issued with a voucher that is valid for a year. Or you can rebook your reservation to a later date.